Return & Exchange Policy
Last updated on November 1, 2023

Thank you for shopping at Madix, we appreciate your patronage. When you receive your order, inspect the items immediately. If misprinted/damaged/defective, please contact us within 3-5 consecutive days of the delivery date for an exchange or refund of the item ordered.

​

Exchanges - Our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction. We do not offer returns/exchanges due to buyer's remorse. You will need to place a new order in such a case. We apologize for any inconvenience.

​

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. We will let you know once the products have been returned to us. You will then need to let us know the correct address to resend your order within 7 consecutive days of receiving the email to that effect. You will be liable for reshipment costs once we have an updated address from you.

​

We advise you to contact us before returning any products. 

​

This policy shall be administered and governed as is.